Please read the information below carefully and completely BEFORE filing a complaint.

1.    Complaints Policy.

a.      IMPA adheres to the highest professional standards and requires its members to do the same. While IMPA does not “police” its members, it does enforce compliance with its Code of Ethics and Membership Requirements. Therefore, IMPA provides a medium in which clients or other practitioners may file a legitimate complaint against a member or IMPA Accredited Organization for conduct in violation of this Code and acts as a mediator between parties.

b.      IMPA assumes no responsibility or liability for its members’ conduct.

2.    Complaints Procedure.

a.       Filing a complaint against an IMPA member or an IMPA Accredited Organization is a serious step and should be done with discretion and good judgment. Filing a complaint should never be done out of vindictiveness.

b.      To file a complaint, clients or other practitioners must complete the complaint form below. The complaint should be as brief as possible, but thorough. All details of the alleged violation must be included. Once submitted, a confirmation email will be sent.

c.       Complaints must include the complainant’s name, address, email address, and phone number. Anonymous complaints will not be reviewed as there is no way to support the complaint.

d.      The complainant may be contacted if more information is necessary.

e.      All complaints are kept confidential with the exception of the complainant, the accused member, and the Complaint Review Committee. The details of a complaint are never made public, regardless of the final decision, unless such complaint carries widespread notoriety. This determination is made solely by the Complaint Review Committee.

f.        During the review process, the member in question will be contacted and interviewed. The member will have the opportunity to convey his or her side of the story.

                                                             1.    Members are prohibited from contacting or providing services to the complainant during the review process. Furthermore, members are prohibited from providing services to the complainant at any future time, regardless of the final decision rendered by the Complaint Review Committee.

g.       Once all details have been collected from both parties, complaints will be reviewed by the Complaint Review Committee within 14 days in a fair and unbiased manner based on the facts presented.

h.      Once a decision has been reached, both parties will be notified by email. All decisions are final. No further complaints regarding the same allegation(s) against the same member will be considered by the Complaint Review Committee.

3.    Complaints Remediation.

a.       In the event that the Complaint Review Committee determines that the complaint is valid, the member will be disciplined in proportion to the violation which can include a warning, reprimanding, probation or suspension for a period of ninety (90) days, or permanent revocation of membership or accredited status.

                                                             1.  Members who receive three (3) or more complaints, whether upheld or overruled, from separate and unrelated individuals within a one (1) year period will have their memberships and accredited status (if applicable) permanently revoked provided no extenuating circumstances exist.

b.      No action can or will be taken against a member in which there is no verifiable evidence, i.e., one person’s word against another. However if three (3) or more complaints are received against the same member by three unrelated individuals, action may be taken.

c.    All remediation decisions are final.